Privacy Policy

1.Information We Collect

Information You Provide to Us

When you contact us through the Website — for example, by submitting an inquiry form, requesting a quotation, sending an email, or reaching out via phone or messaging applications such as WhatsApp — we may collect the information you choose to provide, including:

• Your name and job title
• Company name and business type
• Email address and telephone or WhatsApp number
• Country or region
• The content of your message, including details about your project, raw materials, and required equipment or capacity

Information Collected Automatically

When you browse the Website, certain technical information may be collected automatically through cookies and similar technologies, including:

• IP address and approximate geographic location
• Browser type and version, device type, and operating system
• Pages you visit, the time and date of your visit, time spent on pages, and the website that referred you to us

2.How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide quotations, technical proposals, and product information
• To communicate with you about orders, production progress, shipping, installation, and after-sales service
• To operate, maintain, and improve the Website, our products, and our services
• To analyze how visitors use the Website so we can improve its content and performance
• To send you product updates or marketing communications, only where permitted by applicable law; you may opt out of such communications at any time
• To comply with applicable legal obligations and protect our legal rights

We do not use your personal information for automated decision-making that produces legal effects concerning you.

3.Cookies and Tracking Technologies

Cookies are small text files placed on your device when you visit a website. The Website may use the following types of cookies:

• Essential cookies — required for the Website to function properly, such as remembering your basic preferences
• Analytics cookies — used by tools such as Google Analytics to help us understand how visitors interact with the Website, in aggregated form

Most browsers allow you to manage or delete cookies through their settings, or to be notified before a cookie is placed. Please note that disabling certain cookies may affect some functions of the Website.

4.How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• Service providers — trusted third parties that support our operations, such as website hosting, email services, and analytics providers, who process information only on our instructions
• Business fulfillment — logistics companies, freight forwarders, and financial institutions, to the extent necessary to process your order, arrange shipment, or complete payment
• Legal requirements — when disclosure is required by law, regulation, legal process, or a governmental request, or to protect the rights, property, or safety of TCPEL, our customers, or others

5.Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes described in this Privacy Policy, including responding to your inquiries, performing contracts, and meeting legal, accounting, or reporting requirements. When your information is no longer needed, we will delete it or anonymize it. You may request deletion of your information at any time as described in Section 8.

6.Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. The Website is served over an encrypted (HTTPS/SSL) connection. However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security. We encourage you not to include sensitive personal information in your inquiries that is not necessary for your request.

7.International Data Transfers

We are a manufacturer based in China serving customers around the world. As a result, the information you provide may be transferred to, stored in, and processed in countries other than your country of residence, where data protection laws may differ from those in your jurisdiction. Whenever we transfer your information internationally, we take reasonable steps to ensure it is handled in accordance with this Privacy Policy and applicable law.

8.Your Privacy Rights

Depending on your location and applicable law, you may have some or all of the following rights regarding your personal information:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate or incomplete information
• The right to request deletion of your personal information
• The right to restrict or object to certain processing of your information
• The right to withdraw consent at any time, where processing is based on consent
• The right to opt out of marketing communications at any time

If you are located in the European Economic Area or the United Kingdom, you have rights under the General Data Protection Regulation (GDPR), including the right to lodge a complaint with your local supervisory authority. If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), and we do not sell your personal information.

To exercise any of these rights, please contact us using the details in Section 12. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

9.Third-Party Links

The Website may contain links to third-party websites, video platforms, or social media pages. This Privacy Policy applies only to tcpel.net. We are not responsible for the content or privacy practices of third-party sites, and we encourage you to review the privacy policy of every website you visit.

10.Children’s Privacy

The Website is a business-to-business website intended for professional and commercial users. It is not directed to children under the age of 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

11.Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we do, we will revise the “Last Updated” date at the top of this page. We encourage you to review this page periodically. Your continued use of the Website after any changes indicates your acceptance of the updated Privacy Policy.

12.Contact Us

If you have any questions about this Privacy Policy, or if you wish to exercise any of your privacy rights, please contact us: